SHIPPING INFO

ORDERING

After you click "Submit Order" an e-mail confirmation will be sent. 

PAYMENT   

We accept all major credit cards including Visa, MasterCard, American Express, & Discover.

SHIPPING   

Each brightlytwisted piece is dyed just for you! Due to the by-hand nature of our production process, most orders will ship within 5-10 business days (we do not process or ship on Saturdays, Sundays, or holidays); however, some orders may take longer to leave our facility.

We ship orders to all US states and territories via UPS ground for a flat rate of $10 per order. If you need to expedite your order, please contact us at 248.310.8579 or sales@brightlytwisted.com immediately after placing your order.

TAXES   

We are required to collect local sales tax in states where brightlytwisted has a physical presence, therefore sales tax will be charged to those customers residing in Michigan.

CHANGE/CANCEL ORDER   

Please call or email immediately after placing your order to make any changes. There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you.

BACKORDER   

We sometimes have merchandise for sale that has not yet been received at our distribution center, or that has sold out and is being restocked. You can still order these items to reserve your favorite color or size, and then we'll ship it to you when supplies are replenished. Back-ordered items cannot be expedited and will ship via standard shipping when they arrive.